Terms & Conditions

Buying Online with Fixings and Fittings
Fixings and Fittings

Project House, Conquest Business Park, Ilton, Ilminster, TA19 9EA
Telephone 01460 261213
Email sales@fixingsandfittings.co.uk

The following terms and conditions apply to all transactions on the Fixings and Fittings web site. All goods remain the property of Fixings & Fittings until payment is made in full and cleared. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions, This does not affect any statutory rights that you may have.

Payment and Price

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are exclusive of VAT and of delivery charges which will be payable as indicated at the time of placing your order. We accept paypal, credit or debit card payment.

PayPoint provides secure online credit card and debit card payment. You can also send your credit card information by phone or email, information shown above.

Payment Methods

We accept all major credit and debit cards including Visa, Mastercard and Switch. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared.

General
All orders that you place on this Web Site will be subject to acceptance in accordance with these Terms. These Terms may be amended at any time by Fixings and Fittings. They may also be extended to include other conditions applicable to specific goods or services offered by Fixings and Fittings from time to time. It is your responsibility to read the Terms every time you place an order. Fixings and Fittings reserves the right in its absolute discretion at any time and without notice to remove, amend or vary the content, which appears on any page of the Web Site. This Web Site is directed towards businesses and it is assumed that all orders are placed on behalf of a business. By your acceptance of these terms you confirm that you have the necessary authority to bind the business you are placing the order on behalf of.

These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods.

Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers and manufacturers. The intention of fixingsandfittings.co.uk is that all information on the website should be as accurate and up to date as possible. However, Fixings and Fittings cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Delivery Charges
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout.

Delivery Times
Delivery of products within UK (stock items) will normally be made within 2-4 working days from clearance of payment although this may vary. Please see individual items for more information. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for dispatch of the goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

For your security, all deliveries must be signed for or they will not be left. Please remember to inspect the condition and quantity of your package/goods before signing for them. Claims for missing or damaged products will be rejected if they have been signed for "Received in GOOD CONDITION". In the event that goods are returned to us because they were not signed for we will not be liable for any loss sustained by you and we will contact you to arrange payment by you of a further carriage charge before we are obliged to attempt to redeliver the items to you.

Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us by email to via our contact us page within 7 days from delivery.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us by email via our contact us page within 7 days from delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods within 7 days from delivery by email via our contact us page.

Returns

Within 14 Days of receipt

You have the right to cancel your order in accordance with the United Kingdom's Distance Selling Regulations.

Orders may be cancelled at any time before they are despatched, please contact our Customer Service Department to do so.

If you wish to return an item you have received because you have changed your mind, or no longer require the part, simply return it within 14 days and a refund will be arranged subject to a re-stocking fee. All items returned must be unused, and in a re-saleable condition and in original packaging. Upon receipt and inspection of these items, as long as all is ok we will issue a refund with 48 hours. Items that have been specially ordered cannot be returned.  You are responsible for any costs incurred in returning unwanted goods. These costs normally involve a delivery charge and a restocking fee (% price depends on goods - Interclamp fittings generally 15%) of the parts.

Goods returned because they are faulty or incorrect must be received in the condition that you received them. We will pay for the return of these items. Once your item has been received and inspected we will arrange for a refund or replacement to be sent as necessary.

Please make sure you get proof of postage in case your item gets lost in the post.

Warrantee
Manufacturers parts and labour warrantee conditions apply.  (UK mainland only)

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date by email via our contact us page.

Faulty Goods
Products that are deemed faulty can be returned for replacement or credit. Faulty goods can be returned up to 7 working days following receipt of order, please inform us by email via our contact us page stating 'faulty goods' as the subject and including all order details within the correspondence
This does not affect any statutory rights that you may have.

Unwanted Goods
It is the responsibility of the customer to return unwanted or wrongly ordered items to Fixings and Fittings. Please contact the office for address details.

The cost of the goods will be refunded excluding the delivery charge and restocking fee (% dependant on type of goods ordered). The refund will be allocated once the goods have been received in good condition and checked.

Security and Privacy
Please read our privacy policy below.

Website Service
While we endeavour to ensure that the Fixings and Fittings website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.  Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Liability
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

Privacy Policy

Access to this web site (the "Web Site") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.

These terms and conditions are between ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site ("you").

On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted on-line will constitute acceptance of the new terms and conditions.

1 Content of the web site

This Web Site, and any content contained on it, is for information purposes only. We do not warrant that any information contained in this web site is accurate, up to date or complete.

We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.

2 Registration and information submitted by you

In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.

We reserve the right (and you hereby consent) to:

• delete any information submitted by you from our databases and/or records; and
• block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.

3 Intellectual Property

You acknowledge that all trade marks, names and logos on the Web Site are the proprietary marks of us. To the extent that there are marks identifying third parties, these are owned or licence by those third parties and nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, name or logos.

All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.

You may not, without the prior written consent of us:

• copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site
• redistribute any of the content of this Web Site
• remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms and conditions

For the avoidance of doubt "" is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.

4 Privacy

You acknowledge and agree to be bound by the terms our privacy statement.

5 Links to web sites outside the control of us

This Web Site may contain links to other web sites, which are outside our control. We are not responsible for these third party web sites, or for their content. We are providing the link for your convenience and are not endorsing the third party's web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk.

6 Liability

We take all steps that we consider in our sole discretion necessary in order to provide you with a reliable service. We exclude, however, to the fullest extent permitted by law, any liability for the security or availability of the services on the Web Site or for any disruption of our web site however caused.

We provide the Web Site on an "as is" basis and make no warranties or representations of any kind as to the Web Site or its content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Web Site. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

7 Indemnity

You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.

8 Termination

We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.

9 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:

Fixings and Fittings
Project House
Conquest Business Park
Ilton
Ilminster
TA19 9EA

Telephone 01460 261213
Email sales@fixingsandfittings.co.uk

All notices from us to you will be displayed on the Web Site from time to time.

10 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11 Third Party Rights

A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12 Governing Law

These terms and conditions are governed by and will be interpreted in accordance with English law and the English courts will have exclusive jurisdiction to resolve any disputes between us.